May 16 Training Recap

May 16 Training Recap

May 16

Written By Matt Begala

In case you missed it or need a summary, watch this short recap video from Frontier's weekly training call!

Highlights include:

Good to Go Campaign

Overview of the "Good to Go" campaign
Importance of fiber technology for fast and reliable internet
Highlighting Frontier's 100% fiber technology
Key messaging for customer interaction
F[One] Link: https://kb.ftr.com/Curriculum/Pages/UX2369.aspx

YouTube TV Overbill Issue

Explanation of the overcharge issue
Resolution steps for affected customers
F[One] Link: https://kb.ftr.com/Curriculum/Pages/YouTube-TV-Bill-Issue.aspx

Fiber 200 Internet Offer Update

Announcement of reinstated credit rules
Requirement for back balances payment in BuyFlow
Effective date and additional information
F[One] Link: https://kb.ftr.com/Curriculum/Pages/Fbr20OfferOEB9253.aspx

Customer Action Required POS ID Process Enhancement

Overview of the automated and enhanced process
Conditions for using the new digitized process
F[One] Link: https://kb.ftr.com/Curriculum/Pages/Digitize-POS-ID.aspx

Link to recording of this weeks Frontier training call: https://kb.ftr.com/ContactCenter/AltChannelsPrivate/Pages/Alt-Channels-Weekly-Bulletins.aspx