Common Errors

Make sure the name is less than 25 characters.

An error may occur if:

• Customer fails credit check.

• Customer decides to pay their bill manually and has over 3 devices in their cart.

Adjust equipment choices to be at maximum 1 xFi Gateway and 2 X1 TV Boxes.

Switch to Easy Enroll with Auto Pay.

• After 2 unsuccessful attempts to enter customer’s SSN for credit check or identity verification, the system is detecting something unusual.

Continue through the pop-up error message and complete the XOE transaction. Call the Sales Operations hotline at (866)-200-6744 or submit an escalation ticket to resolve POS ID verification.