FAQs

Device management in XOE is only available on an iPad. 

For transactions you can't process in XOE, including Xfinity Mobile, contact the CDSO at 1 (855) 218-0178.

If you're experiencing an error, please first refer to the Sales Support job aid for a list of common XOE errors and resolutions. If problems persist, contact the CDSO at 1 (855) 218-0178.

When setting up a customer's account and payment information, always confirm identity by asking the customer to show their ID.

In XOE, you will need to capture the billing address and the name as it appears on the customer's credit card. If not captured, the payment attempt may return an error message. Also, let your customer know they will have an opportunity to review and approve their order (including taxes and fees) prior to the credit card being charged. 

No, you should close XOE once you are finished with an order.

Yes, XOE will automatically close after 15 minutes.

XOE training is available in your Sales Training portal.